Service Policy
Terms & Conditions
Cancel and No Shows
Any appointments cancelled within one week of appointment date will not be allowed transferred to a different date. Same day cancellations or NO SHOW will be charged for the deposit with no refund. Please understand that our artists are very busy, and we work on scheduling only. We have set aside time for your appointment and without proper notice we will not be able to find a replacement for your appointment time.
Rescheduling
Rescheduling appointments will only be possible if the artist is given at least one week notice prior to your scheduled appointment. Due to limited appointment availability, we may not be able to reschedule your appointment until a much later date. Promotional rates may change if you reschedule your appointment to a later date. If you are rescheduling your TOUCH UP the rates will change depending on what time frame you schedule your new appointment (use price lists as reference). If you are rescheduling within one week of your appointment date you will not be able to transfer deposit to a later date and deposits will be forfeited. A new deposit will need to be made when rescheduling a future appointment if it is within a week of your scheduled appointment.
Late Policy / No shows
Appointments will be CANCELLED and no refunds will be given if the client is more than 30 minutes late to their appointment. Artist take multiple clients a day and need the full amount of time for each appointment. You may schedule a new appointment, but will need to place another deposit.
Deposits / Intake Forms
When booking your appointment, you will be asked to place a deposit for your service. This deposit will be applied to your total fee that is due the same day of your appointment. Deposits are NON-REFUNDABLE and NON-TRANSFERABLE. Deposits start at $100. If you do not pay for your deposit at booking, your appointment will be canceled within 1 hour of booking. If you Do not complete your intake forms, your appointment will also be canceled before the day of your procedure with no refunds or transfers. Please call us if you are needing assistance in completing your form or if you have issues. If Paying by Card there is a 4% fee associated with the processing. We do not collect this amount, Please pay by cash to avoid this fee.